1. Introduce

Permate Global and Permate Limited (Hong Kong) are companies that provide performance and partnership management platforms. Connect brands directly with partners. Brands reach more customers through high-quality traffic from our carefully selected partners, driving increased conversions and sales. Permate (“we”, “us”, “our”) operates the website permate.com  (“Site”) and provide Software as a Service products to our business and individual customers (collectively, “Services”).This privacy policy is established to:

• Ensure transparency: Provide clear information about how the platform works and how personal data is collected and processed.
• Define user rights and responsibilities: Ensure that users clearly understand their rights and obligations when using the Permate platform.
• Protect the rights of all parties: Ensure that both brands and partners are protected during the use of the service.
• Legal compliance support: Ensure that Permate and its users’ operations fully comply with applicable legal regulations.
• Regulations on liability and limitation of liability: Clearly identify cases where Permate is not responsible, to minimize legal risks.

​​            By using the website, services or providing personal information to us, you consent to our collection and use of your personal information in accordance with this Privacy Policy.

2. Scope of the policy

This Privacy Policy applies to all users of Permate, including brands and partners, as well as any person or entity that accesses or uses our services. This policy describes how we collect, use, store and protect your personal information when you use our platform. It also explains your rights in relation to your personal information and how you can contact us if you have any questions or concerns about the privacy policy. This policy applies to all activities on Permate’s website and services, regardless of the manner or means by which you access or use the services.

3. Collect information

Permate is committed to protecting and using your personal information in a transparent and secure manner. We collect information from you to provide the best possible services and products, while ensuring that your information is protected and maintained with the highest security. Besides, users commit to voluntarily provide information accurately, honestly and completely. Here are key points about how we collect, use and protect your personal information:

3.1. Type of information collected

We collect many types of information to provide and improve our services, including:

a. Personal information that you provide us with details: Includes name, email address, phone number, and your other similar communications. For example, relevant information when you howland visit the website, perform actions on the website, create a user profile and password for a Permate account, sign up to receive newsletters or other updates from Permate; register to attend and/or attend an event (such as a webinar or other online or in-person event hosted or sponsored by Permate) and other information about products and services.

b. Commercial or transactional information: Information related to online campaigns and actions you take, order ID, purchase date or product identification information and other information about your campaign.

c. Device and identifier information: Includes cookie ID, user agent string providing browser type and version, and IP address.

d. Online browsing information: Browsing activity and information about your interactions with websites, apps or ads that implement our technology, such as clicks, ad impressions, timestamp, referring site URL, and current site URL.

e. Location data: location information based on IP address when you open your web browser, connect to the Internet, or via a network service set identifier.

f. Information pay: Includes information related to bank accounts, credit cards, debit cards for payment processing when you purchase products or services and other financial transactions.

Collecting these types of information helps us better understand your needs and behavior, thereby improving our services and providing you with the best experience.

3.2. How to collect information

a. Directly from users: Permate collects information when users voluntarily provide it through filling out forms on the website, registering for services, Participate in marketing campaigns and contact our customer support Participate in marketing campaigns and contact our customer support or communicate with us via email or other communication channels.

b. Automatic: We use cookies and tracking technologies to collect information when users visit and interact with our website. This information includes IP address, browser type, access time, and websites visited, internet service provider, platform types. The aim is to improve user experience and provide better service.

c. From third parties: We may receive information from partners, third party websites third party websites, service Provider, social networking platforms and other marketing platforms, to supplement user information and provide more efficient services.

3.3. Purpose of collecting information

a. Providing services: We use personal information to manage and provide the services you request from us. This includes confirming identity, processing payments, and providing support when needed.

b. Customer Support: Personal information is used to address questions, support requests, and handle technical or service-related issues you encounter.

c. Analysis and improvement: We may use information to analyze usage trends, evaluate the effectiveness of the website and services, thereby improving and optimizing the user experience.

d. Marketing  Personal information may be used to send information about new products, services, or promotions that we believe may be of interest to you. We always try to make this information useful and relevant to your needs.

e. Fraud Prevention: We use personal information to protect you and us from fraud, including identifying and preventing illegal activity or abuse of the services.

3.4. Information used how?

Depending on how you interact with us, we use your Personal Information and other information for the following purposes:

a. Contact you. This includes using your Personal Information to send you messages, deliver products, provide customer service, and respond to your requests.

b. Business activities. This includes providing services to you, product purchasing support, accounting, auditing, billing and collections activities, as well as security, monitoring and crime or fraud prevention, protecting legal rights, and enforcing contractual obligations.

c. Management and development of products and services. This includes using the Information to provide product testing experiences and conduct internal research to develop and improve current products and services, as well as using the Information about interactions to our Website(s) or advertising to improve user experience.

d. Advertising and marketing. This includes providing you with communications, conducting promotional competitions and events, and providing you with personalized content, where you have consented, where applicable.

All end-user information will be encrypted, decrypted and reported to partners and brands only upon request. Permate only transmits information according to the needs of users, partners, and brands to use the platform, and all of this information will be secured by Permate via API Key.

3.5. How is information shared or disclosed?

We commit to only sharing your information in the following specific cases and purposes:

a. Sharing with partners and affiliates: We may share your personal information with Permate’s partners and affiliates to provide and manage services, and improve your experience. user.

b. Sharing with service providers: Your personal information may be shared with service providers to assist us in providing services to you, including technical services, authentication enlighten and enhance.

c. Sharing with third parties: We may share your personal information with third parties such as advertisers, advertising partners, and sponsors for purposes such as advertising, analytics and market research.

d. Sharing for legal purposes: Additionally, we may share your personal information to comply with legal requirements, protect our rights and property, and respond to violations. potential violation.

e. Sharing to protect safety: We may share your personal information to protect the security and safety of you, the community and our systems.

f. Share in case change Ownership: Your personal information may be shared in the context of corporate transactions such as mergers, investments, acquisitions or asset sales.

3.6. Access and edit your information

We respect your right to access and correct your personal information. You can do this by following these steps:

a. Access to Personal Information: You have the right to access the personal information we have collected about you. To do this, you can log in to your account on our website.

b. Correction of personal information: If you need to update or correct or delete your personal information, you can edit the information yourself in Account Settings.

3.7. Store and delete information 

Your personal information will be stored for as long as necessary to fulfill your request for our services to meet the following purposes and comply with legal regulations:

a. Providing services: We will store your personal information to manage and provide services to you.

b. Protection of rights: Retention periods are determined to protect your rights and ours, including responding to complaints and handling legal disputes.

c. Compliance with the law: We reserve the right to retain and use Customer Personal Information as reasonably necessary to comply with our contractual obligations to you and to comply with applicable laws, including safeguards laws. privacy and/or data.

In accordance with our periodic records retention policy, we may delete certain records containing Information you have submitted to us. We are under no obligation to store Information indefinitely and disclaim all liability arising from, or in connection with, the destruction of such Information.

Your personal information will be stored all time, unless longer storage is required or permitted under applicable law.

3.8. Other information

We may update this Policy to reflect changes in our information collection and use practices. We will notify you of any material changes by posting the updated Policy on our website.

4. Join online forums

Permate provides users with online forums to discuss and share information about our products and services. Participation in these forums may require you to provide certain personal information such as your name, email address and user account.

The information and content you share on online forums will be public and can be accessed by other users. We encourage you to be careful when sharing personal or sensitive information on the forum and to follow our rules and guidelines.

We maintain strict rules of conduct and content on the forum to ensure a safe and legal environment for all users. We reserve the right to remove or edit any content that violates this provision and may suspend or terminate user access as necessary without having to ask permission.

We are committed to protecting your personal information when you participate in forum activities. However, it is impossible to guarantee the absolute security of all information shared online. We encourage you to use appropriate personal protection measures and be careful when sharing information on public platforms.

5. Content sharing feature

Permate provides features that allow users to share content with other parties such as advertisers, advertising partners, sponsors, and publishers through in-app tools and features. Content sharing may include personal information depending on the user’s settings and decisions.

We use carefully managed and controlled information sharing mechanisms to ensure the confidentiality and security of our users’ personal information. Content sharing features are designed to:

5.1  Manage access rights: Users can choose who has access and view shared content.

5.2 Protection of personal information: We are committed to protecting your personal information while sharing content, including applying appropriate security measures to prevent unauthorized access and misuse. information.

5.3 Regulatory and Policy Compliance: Content sharing is done in compliance with regulations and policies that protect user privacy and security, ensuring that information is used only for the purposes for which it was intended. agree or in accordance with applicable law.

Users can manage and control their content sharing through settings and options in the Permate app. By adjusting these settings, users can decide what information is shared, with whom, and for how long.

6. Sensitive information

Permate strictly identifies and protects sensitive information types to ensure user privacy and security. These types of sensitive information may include the following:

6.1. Sensitive personal information: Includes information such as ID number, bank account information, medical information, and any personal information that can lead to identifying the user.

6.2. Sensitive geographic information: Data related to the user’s exact geographical location identified by IP address such as information about where you live, work, and frequent destinations.

Permate is committed to protecting users’ sensitive information by applying strict security and management measures. We only use and share sensitive information when necessary and with the user’s consent, or when required by law.

Permate complies with legal regulations regarding the protection of personal data and sensitive user information, including national and international regulations related to privacy protection. We ensure that the handling and protection of sensitive information always meets the highest standards of safety and security.

7. Children’s privacy

Permate’s services are available only to persons 18 years of age or older. We do not allow children under 18 years of age to access or use our services. We do not knowingly collect, maintain or disclose any Information from children under 18 years of age. If you are under 18 years of age, please do not:

7.1. Create or attempt to create an account on our Website(s);

7.2. Subscribe to any subscription service through our Website(s);

7.3. Buy anything through our Website(s);

7.4. Interact with our Website(s).

If we become aware that a user under eighteen (18) years of age has provided us with Information, we will take steps to comply with any applicable legal requirements to remove such Information. Please contact us if you believe that we have mistakenly or unintentionally collected Information from children under eighteen (18) years of age.

8. International transfer of personal information

Permate may transfer personal information internationally when necessary to support international payment services and similar transactions. This process may include transferring personal information to third parties and organizations outside the jurisdiction where the information was originally collected. Below are the key factors in the international transfer of personal information:

8.1. Subjects receiving information: Personal information may be transferred to third parties, including financial institutions, money transfer-related service providers, and other relevant parties to facilitate cross-border money transfer transactions. nation.

8.2. Transfer scope: Personal information may be transferred outside the country where it was originally collected to assist in the management and processing of international money transfer services.

8.3. Protection and compliance: Permate is committed to complying with personal data protection regulations and ensuring that international transfers of personal information comply with international legal regulations and data security standards.

Your agreement to this Privacy Policy is Your submission of Personal Information represents your consent to such transfers.

9. Links to third party websites

Our Website and Services may contain links to other websites or online locations that are not operated or controlled by us. If you click on a third party link, you will be redirected to that third party’s website. We strongly advise you to review the privacy policy of every website or online location you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party web sites or services.

9.1 Purpose: Links to third party websites are provided to provide users with additional information and expanded experiences related to Permate’s services and products.

9.2 Privacy: Permate is not responsible for the content or privacy policies of third party websites that users may access through links on Permate’s website.

9.3 Privacy Policy: Permate encourages users to read and understand the privacy policies of third party websites before continuing to access or use their services through links provided by Permate .

10. Information security

Permate takes steps to help ensure that the data we possess is stored and transmitted securely. This includes many types of physical and electronic security, such as firewall protection, encryption, or data truncation, and controlling access to personal information.

 However, no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure. Therefore, we do not guarantee that our Information or private communications will always be secure. We do not guarantee that your Personal Information will not be misused by third parties. We are not responsible for circumvention of any privacy settings or security features, but we do our best to use measures to minimize this risk and protect your information. you are protected from unauthorized access. Agreeing to this policy means you agree that we will not be liable for any misuse, access, acquisition, deletion or disclosure of your Information.

If you believe that your Information has been accessed or obtained by an unauthorized person, you should contact us immediately so that the necessary measures can be taken promptly.

11. Changes and updates

Occasionally, we will update and change the privacy policy to take effect immediately being posted on the website ours. We encourage you to check out the website regularly to update modified information latest. Your continued use of our website and services means you accept these changes. If there are important changes, we will notify you via email or on the website.

12. Contact

If you have any questions, concerns or complaints about this privacy policy, please contact Permate via the following information:

• Email: contact@permate.com
• Phone number: 070 716 2222
• Address:  Lot 5-6 Area A2, Nguyen Sinh Sac, Hoa Minh, Lien Chieu, Da Nang, Viet Nam

We are always ready to support and answer all your questions related to using the Permate service.