CAREERS

Work With Us

Quantity: 02

Working Hours: 08:00 – 12:00, 13:30 – 17:30, Monday to Friday

Work Location:

Remote (Base HCM or Ha Noi)
Onssite at headquarters: Lot 05 – Lot 06, A2 Zone, Phuong Trang High-Rise Commercial Urban Complex, Nguyen Sinh Sac Street, Hoa Minh Ward, Lien Chieu District, Da Nang, Vietnam

Responsibilities:

Key Responsibilities:

Commit to contributing personal value toward the company’s and department’s common goals.
Commit to achieving personal objectives as set.

Job Responsibilities:

Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launch
Provide a ‘best in class’ client experience through all phases of the client lifecycle, from implementation to expansion
Provide guidance in best practices and improvements, to our clients and to other members of the Account Management team
Analyze successful client programs to develop and update our best practices
Take responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scores
Understand your client’s performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementation
Collaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations
Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their program
Own the lifetime relationships with our clients
Develop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunities

Other Duties:

3+ years of client-facing experience
Detail-oriented and able to effectively prioritize tasks
Great conflict resolution skills
Ability to work both in a team environment and autonomously
Self-motivated and able to provide results with minimal supervision
Ability to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customers
Previous experience within a SaaS Customer Success team -MarTech and/or Advocacy space is an asset
A proven drive to build long lasting business relationships
Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs, anticipate issues, and resolve these in advance where possible
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
High level of resilience and a positive attitude when faced with adversity
Bachelor’s/College Degree in Business, Marketing, Information Technology, Engineering, or equivalent working experience

Salary: Base salary 10,000,000 – 15,000,000 VND + Commission
Annual performance and salary reviews (salary increments every 6 months based on capability).
Fully equipped with necessary working devices.
Receive 85% of the official salary during the probation period.
13th-month salary and other holiday bonuses throughout the year.
Annual health check-ups at reputable hospitals.
Full welfare benefits and social insurance as per Vietnamese labor law.
12 days of annual leave and other public holidays.
Travel, lunch allowances, and free drinks/coffee at the mini bar.
Great working environment with friendly and talented colleagues.

YOU CAN SUBMIT YOUR CV HERE or email: tuyendung@permate.com
Subject: “Application for Account Manager Position – [Your Name].”