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Explore exciting career opportunities and become part of our dynamic team.

TECHNICAL SUPPORT

Quantity: 02

Working Hours: 08:00 – 12:00, 13:30 – 17:30, Monday to Friday

Work Location: Lot 05 – Lot 06, Area A2, Phuong Trang High-Rise Commercial Urban Complex, Nguyen Sinh Sac Street, Hoa Minh Ward, Lien Chieu District, Da Nang, Vietnam

Responsibilities

General Responsibilities:

Commit to contributing personal value toward the company’s and department’s common goals.
Commit to achieving personal objectives as set.

Key Job Responsibilities:

Receive, analyze, and resolve technical support requests from customers and partners through channels such as the ticketing system, email, phone, and other means quickly and effectively.
Assist customers and partners in integrating the company’s products/services with their systems, including website integration, CRM, and embedding Javascript code (similar to Google Tag Manager).
Support customers in setting up the company’s pre-built APIs to enable communication and data exchange between their systems and the company’s platform.
Draft and provide detailed technical documentation, user guides, FAQs, and organize training sessions to help customers and partners use and integrate the company’s products/services.
Work closely with development teams, QC, BA, and other departments to resolve technical issues, gather feedback, and ensure service quality.
Monitor the customer onboarding process, ensuring timely resolution of issues, updating stakeholders on progress, and preparing regular reports on technical challenges, customer feedback, and proposed improvements.
Perform other tasks as assigned by the Director and department leaders.

Requirements

Minimum Requirements:

Education:
Bachelor’s or associate degree in Information Technology, Digital Marketing, or a related field.
Experience:
At least 1-2 years of experience in technical support or a similar role.
Technical Skills:
- Proficient in HTML, CSS, and Javascript.
- Experience in designing websites, landing pages, and using web builder tools.
- Understanding and experience working with APIs (Application Programming Interfaces).
- Knowledge of CRM system integration and other software solutions.
- Strong skills in troubleshooting, problem-solving, and handling incidents.
- Familiarity with tools like ticketing systems and remote desktop applications.
Soft Skills:
- Excellent communication skills, with the ability to explain complex technical concepts in a clear and simple manner.
- Strong organizational, planning, and email writing skills.
- Ability to work independently and collaborate effectively in a team.
- A proactive learning attitude, professionalism, and a high sense of responsibility.
Availability for After-Hours Support Willingness to handle and resolve urgent issues outside of standard working hours when necessary.

Preferred Qualifications (Not Mandatory):

Experience working in product development projects or software companies in fields such as Affiliate Marketing, SaaS, Web Builder, Ecommerce, CRM, or B2B services.
Familiarity with Agile/Scrum software development processes and OKRs/MBOs.

Benefits

Salary: 12,000,000 VND – 20,000,000 VND (based on experience and performance).
Performance Reviews: Salary adjustments every 6 months based on demonstrated capability.
Equipment: Fully equipped with necessary working devices (e.g., MacBook).
Probation Period: Receive 85% of the official salary during the probation period.
Bonuses: 13th-month salary and additional holiday bonuses throughout the year.
Health Check-Ups: Annual check-ups at top-tier hospitals.
Insurance: Full compliance with Vietnamese labor laws regarding social insurance and welfare benefits.
Leave: 12 annual leave days and all Vietnamese public holidays.
Allowances: Travel and lunch allowances, plus access to free drinks and coffee at the office’s mini bar.
Environment: Work in a supportive and dynamic environment with talented and friendly colleagues.