Account Manager 

Quantity: 04

Working Hours: 08:00 – 12:00, 13:30 – 17:30, Monday to Friday

Work Location:

• Remote (Base HCM or Ha Noi)

• Onssite at headquarters: Lot 05 – Lot 06, A2 Zone, Phuong Trang High-Rise Commercial Urban Complex, Nguyen Sinh Sac Street, Hoa Minh Ward, Lien Chieu District, Da Nang, Vietnam

Responsibilities:

Key Responsibilities:

• Commit to contributing personal value toward the company’s and department’s common goals.
• Commit to achieving personal objectives as set.

Job Responsibilities:

• Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launch
• Provide a ‘best in class’ client experience through all phases of the client lifecycle, from implementation to expansion
• Provide guidance in best practices and improvements, to our clients and to other members of the Account Management team
• Analyze successful client programs to develop and update our best practices
• Take responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scores
• Understand your client’s performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementation
• Collaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations 
• Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their program
• Own the lifetime relationships with our clients
• Develop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunities

Other Duties:

• Review, improve and provide feedback on the help documentation and process
• Continually enhance your knowledge of technical setups and technology.
• Act as client-facing project manager
• Check that each client has a complete “final review” before going live
• Escalate issues to managers as needed.
• Share best practices
• Continually educating on industry knowledge

Requirements:

• 3+ years of client-facing experience
• Detail-oriented and able to effectively prioritize tasks
• Great conflict resolution skills
• Ability to work both in a team environment and autonomously
• Self-motivated and able to provide results with minimal supervision
• Ability to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customers
• Previous experience within a SaaS Customer Success team -MarTech and/or Advocacy space is an asset
• A proven drive to build long lasting business relationships 
• Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
• Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs, anticipate issues, and resolve these in advance where possible
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• High level of resilience and a positive attitude when faced with adversity
• Bachelor’s/College Degree in Business, Marketing, Information Technology, Engineering, or equivalent working experience

Benefits:

• Salary:  Base salary 10,000,000 – 15,000,000 VND + Commission
• Annual performance and salary reviews (salary increments every 6 months based on capability).
• Fully equipped with necessary working devices.
• Receive 85% of the official salary during the probation period.
• 13th-month salary and other holiday bonuses throughout the year.
• Annual health check-ups at reputable hospitals.
• Full welfare benefits and social insurance as per Vietnamese labor law.
• 12 days of annual leave and other public holidays.
• Travel, lunch allowances, and free drinks/coffee at the mini bar.
• Great working environment with friendly and talented colleagues.

YOU CAN SUBMIT YOUR CV HERE or email: tuyendung@permate.com
Subject: “Application for Account Manager Position – [Your Name].”