The server logs report summarizes Errors, and Debug messages for clicks and conversions on Permate. These messages explain why particular actions occurred and can be helpful when troubleshooting tracking issues.
To access the Server log, Brand can select Report in the left menu bar >> Select Log >> Select the Server Log tab.
Meaning of each displayed error:
Below is a comprehensive list of individual server log messages that can appear in this report. Messages are logged for both clicks and conversions and can be one of three types:
- Error: Notifications for certain unexpected behaviors
- Debug: Notifications for specific tests run either by a partner or admin
- Notice:
| Response message | Action | Type Message | Meaning (English) |
| Test mode is enabled. Location targeting and browser targeting skipped. | click | Debug | This message means that the offer is being tested. Therefore, the traffic location and browser requirements will be ignored to review the offer. |
| Offer #{offer_id} is paused | click | Error | The offer is being paused, possibly due to 2 reasons:- Brand has set the offer to status: Paused, deleted.- Offer has expired. |
| Offer #{offer_id} geo targeting does not match location of {country}, {region}, {city} | click | Error | The click received by the Partner is not within the geolocation requested by the offer. |
| Offer #{offer_id} has exceeded offer budget cap | click | Error | The offer has reached its budget limit. |
| Tracking link is disabled | click | Error | The following problems may occur:- The offer is paused or deleted.- Brand has temporarily suspended Partner’s working status for this offer.- Technical errors arising from Permate. |
| Offer1 #{offer_id_1} is not targeting the user’s browser | click | Error | The click sent by the Partner has a different browser than the browser requested by the offer. |
| Duplicate recorded with Click_uuid #{click_uuid} Offer #{offer_id}, Publisher #{partner_id}.” | conversion | Error | This conversion has been duplicated before. (In case the brand does not allow duplicate conversions) |
| Time to repeat conversion of Offer {offer_id} must be elapsed in order to accept new conversion of the same click id {click_uuid} | conversion | Error | In case brands allow duplicate conversions after a period of time. But this conversion was recorded in an unallowable time period.For example: a Brand allows duplicate conversions after 20 minutes. But this conversion occurred 10 minutes later than the previously recorded conversion. |
| Postback parameter missing {parameters} for Offer #{offer_id} | conversion | Error | Postback lacks this parameter. Please add the parameter to your postback. |
| Postback method not match with offer config, Offer #{offer_id}” | conversion | Error | The error occurs when brand installs and uses the wrong postback method. Or the postback has not been updated when changing the method (from conversion pixel to server postback or vice versa). |
| The postback call is not valid, specify correct API Key if you’re using Server To Server method or correct landing page domain if you’re using conversion pixel method. | conversion | Error & Debug | There are 2 cases:- For the Server Post Back method, there is an error when the brand is not config or the API Key is config incorrectly- For the Conversion Pixel method, there is an error when the brand has not updated the new version of the source code. |
| Invalid offer_id {offer_id} | conversion | Error & Debug | The traffic returned has an invalid offer_id.- The information on the postback does not match the offer, such as:+ click_uuid does not exist+ click_uuid belongs to another offer+ offer_id does not exist on Permate+ partner_id does not exist+ partner_id has no relationship with offer_id |
On the Server Log page, you can filter and search for the reports you want to monitor in many different ways:
- Status: All, Error, Debug and Notice
- Content in each column: All, Country name, Offer ID, Offer name, Partner ID, Partner name, Request URL and Response message
- Or enter information in the search bar to find a specific report.
Server Log does not limit the time the report is stored, so Brand can choose and customize the time you want to view. Additionally, you can also export data to your device to receive more detailed reports.
